What is required
to sign-up for the first time?
is the cost to use EATEL's eBilling Service?
I have a business with
multiple lines on one account. Can I view bills for all my
Can I un-enroll from EATEL's
eBilling service at any time?
What is ACH?
accept credit card payments?
Is there a charge for
either payment option?
Is there a charge for
Will I need to make a
request each month in order to pay my bill?
What if I forget my password?
How will I be notified
when my bill becomes available for viewing and payment online?
Will I continue to receive
my paper bill in the mail?
After clicking the submit
key when making a payment, can I cancel the transaction if
it is scheduled to occur on that same day?
When will my account
reflect my payment?
You need to have access to the Internet and a valid e-mail
address. You also need to have your current paper bill. We
will ask for the account number and the password that you
will use. Then, continue to follow the sign-up instructions
on the screen to complete your enrollment.
EATEL's eBilling service is free of charge for all of our customers.
As long as your telephone numbers are associated with one
account number, you will have the ability to view the activity
of each line on a monthly basis.
Yes, just call customer service. Ascension/Livingston customers please call
225-621-4300 or 1-800-621-4211. Plaquemine customers please call 225-687-7000.
ACH is the Automated Clearing House network and is a process
to electronically transfer funds between financial institutions.
Yes. We accept, MasterCard, Visa, Discover and American Express.
EATEL currently offers this service to you without any
charges, but we recommend that you contact your bank to find
out if they will charge a fee for this service.
Yes. EATEL will reverse your payment if the transaction
is returned by your bank for any reason. EATEL will charge
your account a fee of $25 per returned transactions.
Yes. You need to submit a payment amount authorizing EATEL to debit your bank account
or process your charge account authorization on a monthly basis. You may do this on a month-to-month
basis before each due date, or you may set up automatic, recurring payments for your convenience.
Recurring payments do not require you to login and submit payments every month. Once you set up
recurring payments, payment is automatically submitted to EATEL from your bank or credit card every month.
Just fill out password retrieval form and you
will receive your password by e-mail shortly afterward. Be sure to check any spam filters or blockers for this email if you do not receive it in a timely manner.
You will receive an e-mail notification that a new bill is
available for viewing and payment.
Yes, unless you elect for paperless billing.
No. The transaction cannot be canceled online.
Immediately, if your payment information is correct and the transaction is approved.