Frequetly Asked Questions and Answers

Question:
What is required to sign-up for the first time?
What is the cost to use EATEL's eBilling Service?
I have a business with multiple lines on one account. Can I view bills for all my lines?
Can I un-enroll from EATEL's eBilling service at any time?
What is ACH?
Do you accept credit card payments?
Is there a charge for either payment option?
Is there a charge for returned payments?
Will I need to make a request each month in order to pay my bill?
What if I forget my password?
How will I be notified when my bill becomes available for viewing and payment online?
Will I continue to receive my paper bill in the mail?
After clicking the submit key when making a payment, can I cancel the transaction if it is scheduled to occur on that same day?
When will my account reflect my payment?






Answer: You need to have access to the Internet and a valid e-mail address. You also need to have your current paper bill. We will ask for the account number and the password that you will use. Then, continue to follow the sign-up instructions on the screen to complete your enrollment.



Answer: EATEL's eBilling service is free of charge for all of our customers.



Answer: As long as your telephone numbers are associated with one account number, you will have the ability to view the activity of each line on a monthly basis.



Answer: Yes, just call customer service at 225-621-4300 or 1-800-621-4211.



Answer: ACH is the Automated Clearing House network and is a process to electronically transfer funds between financial institutions.



Answer: Yes. We accept, MasterCard, Visa, Discover and American Express.



Answer: EATEL currently offers this service to you without any charges, but we recommend that you contact your bank to find out if they will charge a fee for this service.



Answer: Yes. EATEL will reverse your payment if the transaction is returned by your bank for any reason. EATEL will charge your account a fee of $25 per returned transactions.



Answer: Yes. You need to submit a payment amount authorizing EATEL to debit your bank account or process your charge account authorization on a monthly basis. You may do this on a month-to-month basis before each due date, or you may set up automatic, recurring payments for your convenience. Recurring payments do not require you to login and submit payments every month. Once you set up recurring payments, payment is automatically submitted to EATEL from your bank or credit card every month.



Answer: Just fill out password retrieval form and you will receive your password by e-mail shortly afterward. Be sure to check any spam filters or blockers for this email if you do not receive it in a timely manner.



Answer: You will receive an e-mail notification that a new bill is available for viewing and payment.



Answer: Yes, unless you elect for paperless billing.



Answer: No. The transaction cannot be canceled online.



Answer: Immediately, if your payment information is correct and the transaction is approved.





































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